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Maxxis - Warranty Support

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Please use this form for all MAXXIS warranty requests, please email the form filled out, along with images of the tyre model, fault, serial number and proof of purchase to warranty@marleen.co.nz.

Warranty: Maxxis warrants to the original retail purchaser of every new MAXXIS® brand bicycle tire, that the Tire will be free from defect in material and workmanship for up to one year from date of purchase or until there is no serviceable original tread depth (as determined at the reasonable discretion of Maxxis and its serviec agents) remaining on the Tire (“Limited Warranty”).

Remedy: Maxxis will replace the defective Tire with a comparable new MAXXIS® brand tire. 

Tire Exclusions: The Limited Warranty does not apply to damage or defect relating to: (1) road hazards (such as cuts, snags, punctures, or bruises), impact breaks, tire plugs and/or repair, vandalism, accidents, or abusive or unusual operating conditions, fire and/or chemical corrosion; (2) improper operation or maintenance such as, but not limited to, under or over-inflation, load, speed and inflation practices resulting in excessive operational conditions; (3) improper sizing, wheel alignment, Tire mounting or rim fit; or (4) bicycle mechanical problems (such as faulty, worn, or malfunctioning brakes). Maxxis will condone the use of liquid sealant with only Road Tubeless, Road Tubular, and Tubeless Ready tires. Use of liquid sealants with any other Maxxis tire will void warranty.

 

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